Salesforce service cloud
Salesforce created the platform for customer care and support called Service Cloud. By handling and addressing client inquiries via numerous channels, such as phone, email, chat, and social media, it enables organisations to provide great customer experiences. Case management, a knowledge base, and AI-driven support are just a few of the tools that the Service Cloud offers to help businesses provide individualised and effective customer service and create enduring customer loyalty.
Who can benefit?
- Salesforce’s Service Cloud is a flexible platform that serves a variety of user needs.
- Case management and automation can help customer support teams deliver effective service.
- Field service agents profit from real-time job management while managers obtain insights for optimising support operations.
- Customers benefit from self-service choices and quicker issue resolution for a better overall experience.
Features & benefits:
- Feature: Streamlines the process of resolving consumer issues.
- Benefits/ Value: Enhances client satisfaction by offering prompt and effective help.
- Feature: Provides in-the-moment analysis of sales performance.
- Benefits/Value: Enables data-driven decision-making, which improves sales tactics and boosts revenue.
- Features: Connects sales and support procedures seamlessly.
- Benefit/Value: Provides a consolidated perspective of consumers and improves the overall customer journey.
- Feature: Ensures regulatory compliance and data security.
- Benefit/Value: Enhances value by fostering consumer trust and preventing legal problems.
- Feature: Provides prompt responses and 24/7 help.
- Benefit/Value: Reduces response times and increases customer satisfaction.
- Features: Improves field service procedures.
- Benefit/Value: Enhances efficiency of on-site servicing while reducing downtime.
- Feature: Offers information on support performance.
- Benefit/Value: Enables data-driven decisions and ongoing development, adding value.
Who chooses Mirketa?
Trusted Salesforce Consulting Partner:
- Mirketa stands proud as a trusted Salesforce Gold Partner with a decade of expertise in Salesforce Service Cloud.
- Our certified consultants bring profound knowledge and hands-on experience, ensuring the seamless and successful deployment of your engagement services.
A Strategic Approach:
- We begin by meticulously understanding your industry’s distinct pain points and goals.
- Leveraging the power of Salesforce Service Cloud, we devise targeted solutions that address your specific challenges.
- From data-driven insights to automation, we harness Service Cloud’s capabilities to drive tangible results, enhancing your user engagement endeavours.
Ready to discuss your Salesforce service cloud needs? Contact us for a free consultation.
Success stories
Predicting Customer Churn for a SaaS company
Mirketa built Salesforce Einstein Prediction model for predicting
+ Read more
Re-engineer the student application assignment/tracking process
The client is a private nursing college
+ Read moreReady to get Started with your Salesforce Implementation?
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Success Stories
