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By |2024-05-30T06:32:49+00:00May 30th, 2024|

Understanding the Differences and Choosing the Right Solution


In today’s digital age, nonprofits are increasingly turning to technology to enhance their operations, engage their supporters, and better fulfill their missions. Salesforce is the leading customer relationship management (CRM) platform that offers two solutions specifically for nonprofit projects: NPSP (Nonprofit Success Suite) and Nonprofit Cloud. Understanding the differences between the two products is important for nonprofits looking to leverage Salesforce effectively. In this blog, we will dive deeper into the features, benefits, and considerations of each solution to help organizations make informed decisions.


NPSP NPSP is an open-source CRM solution developed by specifically for nonprofit organizations.Donor management has a comprehensive system that fits the unique needs of nonprofit organizations, including fundraising, donor management and corporate governance. It is built on the Salesforce platform and benefits from its powerful infrastructure, security features and scalability. NPSP is available in a free tier for qualified nonprofits, making it an excellent value for organizations on a budget.

Core Features:

  • Donor Management: NPSP allows nonprofits to track and manage donor data. Donor profiles include features such as fundraising, regifting, and pledge management.
  • Fundraising: NPSP provides tools to manage fundraising, campaigns and appeals. It allows nonprofits to track donations, create reports, and analyze fundraising efforts.
  • Volunteer Management: NPSP helps organizations recruit, engage and manage volunteers effectively. Includes features for volunteer registration, scheduling, and tracking volunteer time.
  • Participation: NPSP encourages communication and collaboration with stakeholders, including donors, volunteers and beneficiaries. It includes features like email marketing, social media integration, and product research.


  • NPSP is specifically designed for nonprofit organizations to meet their unique challenges and needs. It includes industry best practices and the consensus that comes from working with international organisations.
  • By bringing donations, volunteers and registrations into a single platform, NPSP provides nonprofit organizations with full visibility into their supporters and stakeholders. This insight helps organizations better understand their audiences, personalize conversations, and build relationships.
  • NPSP helps nonprofit organizations increase efficiency, streamline processes and maximize profits. NPSP provides insights into daily operations and through analysis and reporting, freeing up resources so nonprofits can focus on their mission and impact.
  • NPSP as a solution continues to be developed and improved with the collaboration of the non-profit community. This collaborative approach ensures NPSP remains relevant and responsive to the changing needs of nonprofit organizations around the world.


Exploring Nonprofit Cloud entails understanding its broader suite of solutions beyond NPSP (Nonprofit Success Pack), nonprofit Cloud provides nonprofits with a suite of solutions to effectively manage their operations, increase engagement with donors and supporters, and measure their impact. Nonprofit Cloud provides advanced capabilities for business automation, project management, volunteer management, and analytics, enabling nonprofits to fulfill their responsibilities and make a difference in their communities.

Key Features:

  • Marketing Automation: Nonprofit Cloud provides professional marketing automation capabilities that allow organizations to create campaign plans, manage communication channels, and track interactions with donors, volunteers, and supporters.
  • Project Management: Nonprofit Cloud provides tools to manage projects, services, and support. attempt. It allows nonprofit organizations to track program impact, measure results, and report results to stakeholders.
  • Volunteer Management: Nonprofit Cloud includes features to effectively recruit, engage and manage volunteers. It simplifies volunteer registration, scheduling, and tracking, allowing organizations to increase volunteer engagement and impact.
  • Analysis and Reporting: Nonprofit Cloud provides analytics and reporting capabilities here that provide nonprofits with insight into their fundraising, performance, and engagement. It allows organizations to track key metrics, analyze trends, and make data-driven decisions to improve results.
  • Integration with ThirdParty Applications: Nonprofit Cloud integrates seamlessly with other Salesforce products and thirdparty applications, allowing nonprofits to access a variety of additional features and functionality to improve their operations.


  • Nonprofit Cloud provides nonprofits with solutions to manage their entire operations, from fundraising and donor management to program delivery and impact measurement.
  • By centralizing data and processes on a single platform, the Nonprofit Cloud provides organizations with a complete view of their organization, programs, and impacts. This integration helps nonprofits improve efficiency, collaboration, and decision-making across the organization.
  • Nonprofit Cloud provides advanced resources for multiple fundraising, advocacy, and engagement solutions, allowing organizations to reach donors, volunteers, and human support through a variety of methods, including email, social media, and events.
  • As part of the Salesforce ecosystem, the Nonprofit Cloud leverages innovation and innovation, giving nonprofits access to new resources and technology to advance their role and impact.
  • Nonprofit Cloud provides deep integration with other Salesforce products and third-party applications to provide nonprofits with a more comprehensive solution.
  • Crowdfunding enables nonprofits to deliver greater results and impact by providing advanced resources for advocacy and impact measurement.
  • Nonprofit Cloud is available as part of Salesforce’s subscription-based pricing model; this may be suitable for larger organizations with greater needs and more resources.



  • Large and complex organizations: NPSP is better for small organizations with simple CRM needs and limited resources, while Nonprofit Cloud is better for large organizations with more complex needs and higher requirements.
  • Financial Limitations: NPSP is available at a free level for nonprofit organizations, making it a good choice for organizations with limited budgets. Nonprofit Cloud, on the other hand, includes a subscription fee as a fee, which can be prohibitive for some organizations.
  • Integration and Scalability: Nonprofit Cloud provides deep integration with other Salesforce products and third-party applications, making it even bigger for organizations looking to extend their technology and integrate with multiple solutions.
  • Customization and Flexibility: Both NPSP and Nonprofit Cloud are highly customizable, but NPSP can provide greater flexibility to organizations that need customization to fit their unique workflows.


The choice between NPSP and nonprofit cloud depends on your organization’s specific needs, size, and budget constraints. NPSP provides powerful, customizable CRM solutions specifically for nonprofit organizations, with free software packages available to qualified organizations. Nonprofit Cloud offers a broader solution that goes beyond traditional CRM functions, including advanced features for fundraising, project management, and analytics, but at subscription-based pricing. By understanding the differences and considering important factors such as organization size, budget, integration needs, and organizational needs, Nonprofits can make decisions about choosing the right Salesforce solution to support their mission and create impact.

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